We are here to help.

Whether you have a question about which folding electric bike fits your commute, need help with an existing order, or want to know more about how we work — reach out. At PhoxHunter, we aim to provide clear, helpful support. You will receive a reply from a real person, not an automated script.

Customer Service Email

📧 Email: support@phoxhunter.com

Response Time Information

We aim to reply within:

• 12 hours on business days (Monday – Friday)
• 24–48 hours on weekends and public holidays

If you do not see a reply in your inbox, please check your spam folder. You are welcome to follow up.

Company Name & Address

📍 Company Name: VOGUE VAULT LLC
🏢 Address: 15290 E 6TH AVE, AURORA, CO 80011, US

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (Mountain Time / MST)

We are closed on weekends and major US holidays. You can still email us — we will respond when we return to the office.