Privacy Policy

Last updated: March 29, 2026

Welcome to PhoxHunter. This Privacy Policy explains how VOGUE VAULT LLC ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, interact with us, or purchase our folding electric bikes.

Please read this policy carefully. By using our website or services, you acknowledge that you have read and understand the practices described here.

Personal Information We Collect

When you interact with our website or purchase products from us, we may collect the following categories of personal information:

  • Contact details: name, billing address, shipping address, phone number, and email address.
  • Financial information: payment card details, transaction information (processed through our payment partners).
  • Order information: products you view, add to cart, or purchase, and your order history.
  • Account information: if you create an account, we store your username, password, and preferences.
  • Device and usage information: IP address, browser type, operating system, and how you interact with our website.
  • Communications: when you contact our customer support team, we keep records of those conversations.

How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you: when you place an order, create an account, sign up for emails, or contact us.
  • Automatically through our website: using cookies and similar tracking technologies to understand how you browse and shop.
  • From service providers: such as Shopify (our e-commerce platform), payment processors, and shipping carriers.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Process and fulfill orders: verify payment, arrange shipping, send order confirmations, and handle returns or exchanges.
  • Communicate with you: respond to customer service requests, send order updates, and answer questions.
  • Improve our website and products: analyze how customers use our site to make it better and more user-friendly.
  • Marketing (with your consent where required): send promotional emails about new products or offers. You can opt out at any time.
  • Security and fraud prevention: detect and prevent fraudulent transactions or unauthorized account access.
  • Legal compliance: respond to lawful requests from law enforcement or regulatory agencies.

How We Share Personal Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

  • Service providers: Shopify (our e-commerce platform), payment processors, shipping carriers, and email marketing platforms.
  • Business partners: only when necessary to fulfill your order (e.g., warranty partners).
  • Legal requirements: if required by law, court order, or to protect our rights or safety.
  • Business transfers: in the event of a merger, acquisition, or bankruptcy, your information may be transferred as part of that transaction.

We do not share your personal information with third parties for their own marketing purposes without your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember items in your shopping cart
  • Understand how you navigate our site (analytics)
  • Improve site performance and load times

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website (like checking out).

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on where you live, we will treat this as a request to opt out of activities that may be considered a "sale" or "sharing" of personal information for targeted advertising purposes, for the device and browser you used to visit our website. To learn more about GPC, visit https://globalprivacycontrol.org/. We do not respond to other "Do Not Track" signals at this time.

Your Privacy Rights (US State Laws)

Depending on where you live (e.g., California, Colorado, Virginia, Connecticut, Utah), you may have the following rights under applicable state privacy laws:

  • Right to Know / Access: request a copy of the personal information we hold about you.
  • Right to Delete: request that we delete your personal information, subject to certain exceptions.
  • Right to Correct: request that we correct inaccurate information.
  • Right to Opt Out of Sale/Sharing for Targeted Advertising: we do not sell your personal information, but you may opt out of "sharing" for cross-context behavioral advertising. Use the GPC signal or contact us directly.
  • Right to Non-Discrimination: we will not treat you differently for exercising your privacy rights.

To exercise any of these rights, please contact us at support@phoxhunter.com with the subject line "Privacy Request." We may need to verify your identity before processing your request.

Data Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain your personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected (e.g., complete your order)
  • Comply with legal obligations (e.g., tax records — typically 7 years)
  • Resolve disputes or enforce our agreements

Children's Privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.

International Transfers

Our website is hosted on Shopify's platform, which may store and process your information on servers located outside your country of residence, including in the United States and other jurisdictions. By using our website, you consent to the transfer of your information to countries that may have different data protection laws than your own.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the "Last updated" date. If we make material changes, we will notify you by email or through a notice on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

📍 Company Name: VOGUE VAULT LLC
🏢 Address: 15290 E 6TH AVE, AURORA, CO 80011, US
📧 Email: support@phoxhunter.com

Our customer service team is available Monday – Friday, 9:00 AM – 6:00 PM (Mountain Time). We aim to respond to privacy-related inquiries within 5–7 business days.